IT support for businesses in Leeds, Bradford, Wakefield and across Yorkshire

We’ve been helping clients in Leeds, Yorkshire and beyond for over a decade, providing cost-effective IT support services to ensure that business is always running smoothly.

Most businesses in the 21st century rely on IT to some degree, and for many, a disruption in service or an issue with their systems can stall operation, reduce productivity and cause communication issues with both customers and colleagues.

However, in-house IT support can be costly, so we’ve created a truly comprehensive IT support service, giving you immediate access to the assistance you need, but without unnecessary overheads.

IT Support Solutions

Our IT support services

Our IT services include:

  • Hardware and software support
  • Reliable, remote monitoring services
  • Installation of ‘best of breed’ IT monitoring software on all supported sites
  • Help desk available from 8am to 6pm, manned by industry qualified, warm and friendly staff
  • Our help desk system is regularly audited for your utmost satisfaction
  • 1hr emergency response for critical issues
  • We’ll liaise with 3rd party suppliers and vendors on your behalf
  • Regular help desk ticket updates and the ability to monitor a request
  • All remote support sessions are logged and detailed
  • Support includes all labour, whether remote, on-site or in our workshop
  • IT equipment vendor warranty claims managed on your behalf
  • IT asset management
  • Multiple / remote client sites can be encompassed under one agreement
IT Support Leeds
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How does IT Support work?

When you choose Fivenines as your IT support partner, we’ll conduct an initial onsite IT and security consultation, to ensure that:

  • All IT systems are in good working order
  • User and equipment password policies are robust and effective
  • Anti-virus software is in place and up-to-date
  • Your network and systems are fit-for-purpose and offering the required level of performance

During this meeting, we’ll also introduce you to the team and explain how to request support when needed – and ensure that any questions you have are answered clearly and in language you understand!

When you work with us, you’ll also benefit from:

  • A fully inclusive service
  • No minimum contract period
  • Support prices fixed for 12 months*
  • Annual agreement reviews
  • Support usage reports on request or at time of renewal

Safe and secure service – all remote sessions must be approved by the end-user before connection.

* Providing the number of IT users doesn’t grow by 50% or more.

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So if you’re looking for reliable, reputable and robust IT support services for your business in Leeds, Yorkshire or anywhere in the UK, please call us on 0113 201 2130 or drop us a message and we’ll be happy to help!